Handling Texts About Locked Accounts or Unauthorized Charges: Steps to Take 

Receiving a text message claiming your bank account is locked or that there are unauthorized charges can be alarming. Scammers use this fear to manipulate individuals into revealing personal information or making hasty decisions.  

What to Do If You Receive Such a Text 

  1. Do Not Click on Any Links: These may lead to fraudulent websites designed to steal your information.​ 

  1. Contact Your Bank Directly: Use official contact methods to inquire about your account status.​  

  1. Monitor Your Account: Regularly check your account activity for any unauthorized transactions.​ 

Preventative Measures 

  • Use Strong, Unique Passwords: Ensure your online banking passwords are robust and not reused across multiple sites.​ 
  • SB Fraud Solutions: Solutions Bank’s Secure Alerts will send you notifications for account activity, helping you quickly detect any unauthorized actions.​ Monitor changes in your address, changes to your password, or if your account has been locked out. Go to https://www.solutions.bank/digital-banking to learn more! 
  • Educate Yourself and Others: Stay informed about common scams and share this knowledge with friends and family to help protect them as well!